It is the passenger’s responsibility to understand the following terms and conditions. By
booking travel with this Tour Operator, herewith referred to as the “Tour Operator”, the
passenger agrees to adhere to and accept all terms and conditions.

IMPORTANT AIR AND LAND PACKAGE INFORMATION: All payments are non-refundable
and non-transferable. Air Seats are limited and prices may be restricted to specific flights,
class of service, travel dates, or length of stay. Holiday periods, flights and dates outside
of specified travel period are available at additional costs. Accommodations include
applicable taxes. Optional Trip Cancellation Protection will be offered during the booking
process and if purchased, you will be allowed to cancel subject to the below terms. If you
have not purchased our Trip Cancellation Protection, all bookings are Non-Refundable.
Offers apply to North American-originating passengers only. All air and land prices
exclude passenger facility charges of up to $12 depending on itinerary and government
entity imposed taxes/fees/facility charges of up to $51 eastbound and $91 westbound and
the September 11th Security Fee of $2.50 for US enplanements, up to $5 per one-way
trips or $10 for more than four enplanements. Taxes and Fees are subject to change
without notice and will be confirmed at time of booking. Flight restrictions/terms &
conditions apply. Frequent flyer mileage/points may not apply. Tickets are
non-refundable. Stopovers are not permitted. Offers cannot be combined with any other
discounts/promotions. Child/infant discounts not available. Substantial restrictions apply
for cancellation/changes. Visit website and click on the legal tab on bottom of home page
or call our call center for updated pricing and full details on change/cancellation policy and
detailed land offering. Additional terms and conditions will apply.

DEPOSIT AND FINAL PAYMENT: Deposit of $200 per Person is required at time of
booking. If purchased, full payment for airfare and/or insurance are required at time of
booking. We accept agency check or the following Credit Cards: American
Express, MasterCard, Visa, and Discover. The credit card selected for initial
payment will also be charged for final balance of the reservation, unless otherwise
advised. ). For group reservations, refer to the Group Policy, which will be provided to you
by Tour Operator upon request.

TRIP PROTECTION PLAN: A summary of inclusions is listed below; please contact the
Tour Operator’s call center for additional information regarding protection plans. Clients
may only purchase and cancel using trip protection a maximum of two times for the same
booking.

RIVER CRUISE TRAVEL INSURANCE: For travelers on offered River cruises Trip
Cancellation Protection provided is by Travel Insured International, Inc.®. This
coverage is designed to protect your travel investment with a full cash refund less the
cost of the insurance and cancellation fees determined by the cancellation policy below
for the following reasons: sickness, injury, death, home made uninhabitable by fire,
traffic accident, employment termination, or natural disaster. The cost of this
protection is 7% of the total cost of your trip and must be purchased at time of booking.
In addition to the cancellation protection, the following coverage and services are
provided per person during the course of your trip. All claims are to be made to Travel
Insured International, Inc.® at 800 242 2440 or PO Box 280568, East Hartford,
CT 06128-0568. www.travelinsured.com. Amounts listed are the maximum
reimbursements provided:

TRAVEL PROTECTION-Limits are per person
Trip Cancellation: Trip Cost*
Trip Interruption: Trip Cost*
Trip Delay: $500 ($150/day)
*Up to tour cost paid to a maximum of $6,000
MEDICAL PROTECTION: Emergency Accident and Sickness Medical
Expense: $5,000, Emergency Evacuation and Repatriation of Remains: $50,000
BAGGAGE PROTECTION: Baggage and Personal Effects: $1,000, Baggage Delay:
$200
WORLDWIDE EMERGENCY ASSISTANCE SERVICES: A variety of assistance
services are offered

CANCELLATION AND CHANGE POLICIES:
RIVER CRUISE CHANGE AND CANCELLATION POLICY: All Payments are nonrefundable
and non-transferable. All tours will incur a $50 fee per change to any
components plus any additional incurred costs. For air changes penalties vary.
Minimum fee for changes to airline reservations is $100 per person per segment.
Spelling corrections to clients’ names after tickets have been issued are subject to
airline change fees. If documents have been issued a shipping fee will apply to send
revised travel documents. Changes made inside of 45 days are considered a
cancellation. Fees are subject to adjustment at any time at the Tour Operator’s
discretion. If you are booked in a double or twin room and your roommate cancels,
you will be responsible for the single supplement. Name changes and transfers of
reservations are not permitted.
Cancellation penalties for River cruise bookings:
90-60 days prior to commencement of services: 35% of total price plus Travel
Protection premiums
• 59-30 days prior to commencement of services: 50% of total price plus Travel
Protection premiums
• 29-1 days prior to commencement of services: 80% of total price plus Travel
Protection premiums
• On departure day and later: 100% of total price plus Travel Protection
premiums.

SEE ADDITIONAL TERMS AND CONDITIONS ENCLOSED WITHIN YOUR
DOCUMENT PACKAGE FOR SPECIFIC RIVER CRUISE DETAILS

TRAVEL OPERATIONS: River Cruises are operated jointly with Avalon Waterways, a Globus
Family Brand. You benefit considerably from this collaboration through
considerably lower tour prices and greater choice of itineraries and departure dates.
Independent travel products/packages are operated by Global Consolidated Services USA,
Inc., Lynbrook, NY.

IF THE TOUR OPERATOR CANCELS THE TOUR: In the event the Tour Operator, for any
reason, cancels your escorted tour we will rebook clients on the same tour with the next
available departure date or a similar tour. If there is no acceptable substitute the Tour
Operator will issue a refund to the client of the amount paid only; there is no additional
liability. Please note the Tour Operator cannot be held responsible for any air and other
travel arrangements not booked with the Tour Operator.
REFUNDS FOR UNUSED SERVICES: No refunds will be made for unused services or
vouchers once travel arrangements have commenced.

AIR ARRANGEMENTS: Tour Operator is not responsible if an airline cancels, reschedules,
or delays a flight for any reason. If you miss your departure flight, it is your responsibility
to work with the airline on which you are ticketed to reach your destination. Tour
Operator is not responsible for any additional expenses you may incur prior to joining your
trip. Tour Operator is not responsible for and will not provide any refund for portions of
trips missed due to canceled, rescheduled, or delayed flights.
For air purchased through Tour Operator, if any air schedule requires an overnight stay in
a gateway city, it is the client’s responsibility to secure accommodations is at client’s
expense. Air routings are subject to availability. Routings are not guaranteed and are
subject to change at any time.

If you make your own flight arrangements, Tour Operator will not be responsible for any
loss resulting from cancellation or changes in international gateways or travel dates. We
recommend that you do not purchase airline tickets with high penalty charges for changes.

PARTICIPATION: For the benefit of everyone on your vacation, Tour Operator
reserves the right to accept or reject any vacation participant and to remove any
participant whose conduct is deemed incompatible with the interests of the other
participants. We will not refund nor cover any cost or expenses you incur if we have to
terminate your vacation arrangements due to your unacceptable behavior.

TRAVELLERS WHO NEED SPECIAL ASSISTANCE: You must report any disability
requiring special attention while on tour or on cruise to Tour Operator at the time the
reservation is made. Tour Operator will make reasonable attempts to accommodate the
special needs of disabled travelers, but is not responsible in the event it is
unable to do so nor is it responsible for any denial of services by air carriers,
hotels, restaurants, or other independent suppliers. The Americans with Disabilities Act is
only applicable within the United States and facilities for disabled individuals are limited
outside its borders. Most transportation services, including the touring motorcoach, are
not equipped with wheelchair ramps. We regret that we cannot provide individual
assistance to a vacation participant for walking, dining, getting on and off motorcoachs and
other vehicles, or other personal needs. A qualified and physically able companion must
accompany travelers who need such assistance and must assume full responsibility for
their well-being.

Although some of our ships have elevators, many of our small ships (e.g. river cruise
vessels) do not. Passengers requiring ship elevators should inquire before making
reservations. Additionally, most stateroom doors and restrooms are not wide enough to
allow access by standard wheelchairs, and bathrooms and other doorways may be fitted
with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps
in ports where the ship is at anchor. Motorized scooters are not typically suitable on
international tours or river cruises.

YOUNG TRAVELLERS: Travelers who are less than 18 years old on the departure date must
be accompanied by an adult and share an adult’s accommodations throughout the
duration of the vacation. We do not accept children less than 8 years old on Tour
Operator vacations. For any special requirements regarding airline tickets for children,
contact your airline directly.

On Tour Operator River Cruises there are no discounts for young travelers, although
children 8-17 are welcome on board.

Due to heightened security, many countries have adopted practices to prevent
international abductions of children. If a child will be traveling with adults other than the
parents or with only one parent, it is recommended that a notarized letter be written by the
parents or non-traveling parent granting authorization to travel, including the dates of
travel. We suggest that you also contact the appropriate consulate and airlines because
they may have additional requirements or recommendations.

SMOKING: Smoking is not allowed on transportation that is exclusively provided by Tour
Operator. On European river cruise ships, smoking is allowed only on the vessels’ Sky
Deck. On other cruise ships, smoking is restricted to certain areas of the vessel.
PRICES: All package prices listed herein are per person and are based on double
occupancy unless otherwise noted. Brochure prices are Land/Cruise only. Prices exclude
airfare. Prices are subject to change.

PLEASE NOTE: All rates are shown in U.S. dollars and do not include future
government taxes or surcharges, or additional future service charges. These rates are
based on exchange rates, tariffs and tax rates in effect as of October 1st 2008 and may be
subject to change without notice. Each individual tour price includes charges for research,
itinerary preparation and planning, currency transfer and booking procedures. In each
case, the quoted price represents a complete package price and an itemization of
individual component prices will not be rendered under any circumstances. Rates may not
apply to Christmas and New Years season. Supplements may be required for other
holidays.

VISAS & PASSPORTS: You are responsible for obtaining and paying for all visas and entry
documents, for meeting all health and other requirements, and for any documents required
by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-
U.S. citizens must consult with appropriate consulates to determine if any visas are needed
and are responsible for obtaining all visas and entry documents independently. Tour Operator
is not responsible for providing you with specific visa and passport information or
documentation and Tour Operator cannot accept liability for any passenger refused entry
onto any transport or into any country due to failure of the passenger to carry correct
documentation. All passengers traveling internationally are required to have a passport.
Most countries require that the passport be valid for at least six (6) months beyond the
conclusion of your trip. It is recommended you have a minimum of three blank pages in
your passport when traveling, as many countries require blank pages. Multiple-entry visas
are required for some vacations. It is your responsibility to verify all visa and passport
requirements.

ACCOMMODATIONS: The accommodations listed on the Web site/brochure are
intended to be used on all departures; however, if a change becomes necessary for any
reason, including additional departures on the same date, the accommodations
substituted will be equivalent to those shown. Every effort is made to reserve only
twin-bedded rooms. Please note that accommodation check-in times vary worldwide.
PRIVATE BATH AND SINGLE ROOMS: In exceptional cases where private baths or single
rooms reserved by us are not available, refunds will be made by the Tour Director, Cruise
Director, or Local Host. Claims made in this respect cannot be accepted after the vacation
is completed.

BAGGAGE ALLOWANCE: Porterage for one suitcase is included in the vacation price.
Airport porterage is not included unless otherwise specified in your travel
documents. Due to limited capacity, your single bag should have dimensions not
exceeding 30”x21”x11” and weight not exceeding 50lbs (22kg). Your air carrier may have
stricter weight/dimension limitations. Some vacations have more restrictive regulations
than these listed above. Please refer to your Travel Documents for more information.

Size and weight limitations for carry-on and checked baggage vary from airline to airline
and even according to destination, and are becoming more restrictive. Some airlines are
also charging fees for checked baggage, including the first checked bag, and these fees are
not included in the vacation package. Please check with your airline(s) directly for baggage
information and regulations. Tour Operator is not responsible for additional fees imposed
by air carriers regarding baggage. Regulations within most airports require that travelers
handle their own luggage through customs. No responsibility is accepted for loss of or
damage to baggage or any of the traveler’s belongings throughout the duration of the
vacation. Insurance is recommended.

Carry-on bags should not exceed the dimensions of 12”x11”x6”. For safety reasons,
wheeled carry-on bags are not suitable as hand luggage Carry-on bags must be small
enough to store in overhead bins or under the seat in front of you.

NOT INCLUDED IN YOUR VACATION PRICE: Federal inspection fees for the Federal U.S.
Customs and Immigrations; International Air Transportation tax; agricultural tax; other per
person taxes imposed by government entities; airport taxes and fees including the
September 11th Security fee up to $10 per person, Passenger facility charges up to $18
per person, Federal domestic flight segment fees up to $3.50 per segment and U.S. and
International arrival and departure, and other government imposed fees up to $300 per
person; port taxes; passports; visas and vaccinations; tips to your Tour or Cruise Director,
Local Host, driver, Local Guides, and/or ships’ crew; gratuities on ferries, trains, and cruise
ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted
Tour Operator menu as presented at a hotel or restaurant (these extra items will be billed
to you before leaving the hotel, ship, or restaurant); optional excursions; airport transfers
on non-qualifying flights; porterage at airports and train stations; Travel Protection
premiums; excess baggage fees; and all other items not specifically mentioned.
REFUNDS: The Tour Operator reserves the right to determine eligibility for requested
refunds. All claims for refunds must be submitted in writing within 30 days of end of travel
date. Customarily there are no refunds on river cruises.

AIRPORT TRANSFERS: Airport transfers can be added at time of bookings on
qualifying flights and dates. Not all flights qualify. Customers not using the Tour
Operator transfers will be solely responsible for arriving at port by time of
departure.

SPECIAL REQUESTS: Special requests if confirmable confirmed are subject to availability.
When making a purchase on the website, you expressly accept the possibility that the Tour
Operator may not satisfy such special requests. No purchase or reservation may be
canceled based on the failure of a Tour Operator to satisfy special requests.

WEB BOOKINGS: Website contains special pricing that is exclusively for Internet sale only.
Bookings made through our call center may incur a fee of up to $25 per person. Should
web site and its travel offerings (including confirmations) contain errors, including errors
in pricing or package inclusions, the Tour Operator reserves the right to correct any such
errors, without limitation. Confirmations issued are likewise subject to modification and/or
correction at any time prior to actual travel. Under no circumstances shall The Tour
Operator, its affiliates, employees, or vendors be held liable for any damage, including
consequential or incidental damage, resulting from such errors or the correction thereof.

SAFTEY: Please be aware that during your participation in vacations operated by Tour
Operator, certain risks and dangers may arise beyond our control, including but not
limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile,
aircraft, or other means of transportation; the forces of nature; political unrest; acts of
lawlessness or terrorism; and accident or illness in remote regions without means of rapid
evacuation or medical facilities. Tour Operator and its affiliates will not have liability
regarding provision of medical care or the adequacy of any care that may be rendered. It
is understood that Tour Operator or it affiliate will use its best efforts to ensure that
adequate measures are taken.

ITINERARY CHANGES-CRUISES: In the event of water level problems on stretches of any
river, it may be necessary to operate part of the itinerary by motorcoach. Tour Operator
reserves the right to change the itinerary whenever conditions, in the opinion of the
Master of the Ship or local waterways regulations render it advisable or necessary. Tour
Operator or its affiliates will not be responsible for any loss or expense caused by reason
of such changes.

Tour Operator reserves the right to cancel, advance, or postpone any scheduled tour and/or
sailing date and may, but is not obligated to, substitute another vessel, and shall not be
liable for any loss whatsoever to tour/cruise participants by reason of any such
cancellation, advancement, or postponement. In the event of cancellation by Tour
Operator only, tour/cruise participants’ only right of recourse shall be to a refund of monies
paid to said operator in connection with such tour/cruise. In the event of charters of the
vessels, strikes, lockouts, riots, or stoppage of labor for whatever cause or for any other
reason whatsoever, Tour Operator may at any time cancel, advance, or postpone any
scheduled sailing and may, but is not obliged to, substitute another vessel and shall not
be liable for any loss whatsoever to tour/cruise participants by reason of any such
cancellation, advancement, or postponement.

PHOTOGRAPHS AND PICTURES: Photographs or pictures appearing on the
Website/brochure should be used solely as an indication of facilities and attractions.
Actual facilities and attractions may vary according to itinerary. Maps shown are current
at the time of printing and may not reflect the actual tour routing should the itinerary
change.

OPTIONAL EXCURSIONS & ACTIVITIES: The air carriers, accommodations, and other
suppliers (referred to as “the Suppliers”) (including but not limited to trains, cruises,
ferries, motorcoachs, hotels, and restaurants) providing optional activities and
excursions (“the Services”) in the area of the vacation itinerary that are available for
booking are not run, supervised, or controlled in any way by the Tour Operator. These
services are provided by local operators or other third parties that are entirely
independent of the Tour Operator, which has no control and has no right of control over
the operations of these independent contractors.

Such activities and excursions do not form any part of the product or services sold to you
by the Tour Operator or of these Terms and Conditions, even where the Tour Operator
suggests particular operators/other third parties and/or assists you in booking such
activities or excursions. Your contract for such activity or excursion will be with the
organizer or operator of that activity or excursion and will be subject to its Terms and
Conditions, which may contain exclusions or limitations of liability. The Tour Operator has
no liability for any such activity or excursion or for any act(s) or omission(s) of the
organizer or operator or for any of its employees or agents or any other person(s)
connected with the activity or excursion.

Any advice or assistance on or with any activity or excursion provided by any local
representative does not mean or imply that the activity or excursion is sold,
supervised, or controlled by the Tour Operator or that any such advice or assistance is
given on behalf of the Tour Operator. Vacation participants are asked to check with the
operator of any activity or excursion and the applicable Terms and Conditions before
booking.

RESPONSIBILITY: Payment of the trip itinerary constitutes consent to all Legal policies and
terms and conditions described here. Neither the Tour Operator nor any mentioned or
unmentioned subagents/affiliates shall be held responsible for any personal injury,
property damage or other loss a passenger incurs on any tour arising from acts or
omissions by any air carrier, public transport company, hotel, car rental company,
subcontractor or other person or organization, whether or not such company is rendering
any services supplied on the tour. All tickets and vouchers are issued and supplied
subject to the foregoing and to any and all terms and conditions under which
transportation and services are provided. The Tour Operator accepts no responsibility for
losses or expenses due to delay or changes in schedules, flight cancellations or
misconnections due to mechanical problems, sickness, quarantine, weather, acts of God,
strikes, government actions, war, terrorism or other circumstances beyond its control.
Passengers must bear all such losses or expenses. To guard against unforeseen
circumstances, we recommend you purchase our optional travel protection plan offered
with each booking. The Tour Operator reserves the right to alter prices at any time prior to
departure and without prior notice if circumstances so warrant. Any devaluation or
revaluation of currencies may affect published prices.