Your privacy is important to Us. To better protect your privacy We provide this notice explaining Our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, We make it available on Our homepage, from every internal Webpage in the footer and at every point where personally identifiable information may be requested. The notice describes the principles and practices that apply to the Personal Information collected from the Users of Our services via Our Web site, telephone or e-mail communications, contests, or other surveys and interactions.
“Disclose” means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity.
“User” means an individual who has registered or who has provided personal information with the Web site.
“Minor” means any individual under 18 years of age, or as defined under the laws of their jurisdiction or residence.
“Personal Information” means any recorded information about specific individual whose identity may be inferred from the information. This information includes, for example, name, e-mail and mailing address, phone number, account and billing information, and other information provided by a visitor to Our Web site or incidental to providing products and services to you.
“Web site” means www.tours.com, as well as its child sites and Web pages, and any domestic or international-owned or managed Web site of that may be accessed through it.
“We”, “Us” or “Our” means “” or any “ affiliates”).
If you do not agree with these terms, do not provide any Personal Information to Us. If you choose to refuse or withdraw your consent, we may not be able to provide you with services normally offered by Us.
We do not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via the Web site . We do not knowingly collect Personal Information from any Minor, and will not deliberately use such information. If you are under 18, you may use the Web site only with the involvement of a parent or guardian.
Personal Information We Collect
We only collect Personal Information that you voluntarily provide to Us, or that is incidental to your use of Our services. The information We learn helps Us personalize and continually improve your experience with Us, and assists Us in providing for your vacation needs. Here are the types of information We gather:
- Information You Give Us: We receive and store any information you enter on Our Web site or give Us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of Our features. We use the information that you provide for such purposes as responding to your requests, customizing future vacations for you, improving Our Web site and communicating with you. Such information may include service and purchase information, User and billing information, when you call or write to Our Customer Service and other volunteered information.
- Automatic Information: We receive and store certain types of information whenever you interact with Us. For example, like many Web sites, We use “cookies,” and We obtain certain types of information when your Web browser accesses the Web site. Such information may include login information, browsing history, preferences and other personalization information.
- E-mail Communications: We may retain copies of Our e-mail correspondence, or if you have received and opened correspondence. We also compare Our customer lists in an effort to avoid duplicative marketing.
- Incidental Information: We may collect information incidental to your visit of the Web site or purchase of products or services. Such information may include when you have visited the Web site or when you registered as a User.
How We Use Personal Information
We use your Personal Information for the purposes of responding to and processing your requests for Our products and services:
- To record your travel preferences, to provide travel quotes, or make travel reservations on your behalf or to communicate with you about your travel plans;
- To process and track your transactions and to send information to affiliated travel agents and agencies via Our systems and software regarding Our products and services and other information and materials that may be of interest to you;
- To issue invoices, administer accounts, and collect and process product and services payments;
- To provide tips or guidance on how to use Our Web site, inform you of new features on Our Web site or provide other information that may be of interest to Users;
- To personalize the service We provide to you, tailor your experience at Our Web site to your interests and make more appropriate travel recommendations;
- To send you e-mails, e-newsletters, personalized offers via direct messaging or other communications about Our services, if you have subscribed to receive this information or you have not advised Us that you do not wish to receive such communications;
- To manage Our Web site, diagnose technical problems, improve content and allocate the resources of Our systems so that your experience with Our Web site is as efficient as possible;
- To process and track your transactions and to send you information about Our products and services and other information and materials that may be of interest to you;
- To develop, enhance, market, sell or provide Our products or services;
- To audit compliance with Our policies and contractual obligations;
- As permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.
We do, at times, request credit card information, User ID, or national identification numbers to help plan and book vacations. Any such information is kept and maintained in accordance with Section VI below.
To Whom We Disclose Personal Information
Information about Our customers is an important part of Our business, and We are not in the business of selling it to others. We will only share your Personal Information with Our authorized service providers that perform services or functions on Our behalf, as required by law, or as described below.
From time to time, We may Disclose Personal Information as follows:
- To those travel service providers with which you have or may make arrangements through Our Web site. For example, associated cruise lines, tour operators, wholesalers, travel agents and agencies, hotel or ground transport, attraction and travel insurance companies. We provide them only with the Personal Information needed to assist you in choosing and completing your purchases, as well as the booking and reservation of travel related products and services.
- To organizations that provide services for or on behalf of Us. Examples include fulfilling orders, delivering packages and brochures, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These parties have access to the Personal Information needed to perform their functions.
- To protect Our Web site and Our rights under Our Travel Terms and Conditions and Legal Information; to protect Ourselves against liability or prevent fraudulent activity; or where it is necessary to permit Us to pursue available remedies or limit any damages that We may sustain.
- Where the information is public.
How We Retain Personal Information
If you are a User of Our Web site, We will retain your Personal Information in Our database record in accordance with Our records management policy and applicable laws. This record consists of address and contact information, marketing preferences, a travel preferences section, reservation and booking information and a messaging section for communications between you and Us.
While this information may be periodically purged, the retention period may extend beyond the end of your relationship with Us. We may also need to retain certain information to prevent fraudulent activity; to protect Ourselves against liability, permit Us to pursue available remedies or limit any damages that We may sustain; or if We believe in good faith that a law, regulation, rule or guideline requires it.
Your Personal Information will be stored in secured locations and on servers controlled by Us, located either at Our offices or at the offices of service providers.
How You Can Control the Use of Your Information
As discussed above, you can always choose not to provide Personal Information. Guest browsing is available on the Web site, even though Personal Information might be needed to make a purchase or to take advantage of certain services.
We provide you with choice and control over the collection and use of your Personal Information, as well as a means of updating, correcting, or removing any Personal Information stored in your database record.
This Web site uses third-party cookies or pixels (transparent image files) to track Our online advertising activity and your response to it, allowing Us to tailor offers and information to your interests. This technology also allows Our advertising partners to recognize a unique cookie on your Web browser, which in turn enables Us to learn which advertisements bring users to Our website. Data collected from these cookies, or pixels, is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address. The cookies We use do not detect any information that is stored on your computer.
We provide you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Us. For e-mailed newsletters and promotional messages, you may adjust your marketing preferences by sending an e-mail to [email protected] that includes your full name, street address and e-mail address, and specify that you don't want to continue receiving e-mail. You can also e-mail Us to request no to receive postal mail from Us. If you choose not to receive any of the promotional marketing services that We provide, then We will not send them to you.
How We Protect Your Information
To protect the confidentiality of your Personal Information, We employ physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of Personal Information.
California Privacy Rights
Under California Law, California residents have the right to request in writing from a business, (a) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by contacting our Customer Care department at [email protected]
We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
486 Sunrise Highway
Rockville Centre, NY 11570
Telephone Number: 800-221-0924
Email Address: [email protected]
WARSAW AND MONTREAL NOTICES
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention or the Montreal Convention may be applicable and the applicable Convention governs and in most cases limits the liability of carriers for death or personal injury, delay, and in respect of loss of or damage to baggage. See also notices headed "Notice of Baggage Liability Limitations" and "Advice to International Passengers on Limitation of Liability".
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed U.S. $75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. The limit of liability of U.S. $75,000 above is inclusive of legal fees and costs except that in case of claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of U.S. $58,000 exclusive of legal fees and costs. For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately U.S. $10,000 or U.S. $20,000.
The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.
NOTICE OF BAGGAGE LIABILITY LIMITATIONS
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage. For travel wholly between U.S. points federal rules require any limit on an airline’s baggage liability be at least $2500 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.
NOTICE OF INCORPORATED TERMS OF CONTRACT
Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage. Other carriers on which you may be ticketed may have different conditions of carriage. International air transportation, including the carriers' liability, may also be governed by applicable tariffs on file with the U.S. and other governments and by the Warsaw Convention or the Montreal Convention. Incorporated terms may include, but are not restricted to:
· Rules and limits on liability for personal injury or death.
· Rules and limits on liability for delay.
· Rules and limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation charge.
· Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier.
· Rights of the air carrier to change terms of the contract.
· Rules on reconfirmation of reservations, check-in times, and refusal to carry.
· Rights of the carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate carriers or aircraft and rerouting.
You can obtain additional information on items 1 through 7 above at any U.S. location where the transporting air carrier's tickets are sold. You have the right to inspect the full text of each transporting carrier's terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any U.S. location where the air carrier's tickets are sold.
NOTICE-OVERBOOKING OF FLIGHTS
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or your travel agent.
Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.