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FAQs

Do I need a visa or a passport to travel to Europe?
You need a valid passport for travel to Europe; if you hold a U.S. passport and are traveling to the EU for 3 months or less, you do not need a special visa.

Is it easy to book online?
Yes, it’s easy to check prices by departure dates and cities and book an entire vacation package for multiple travelers online.  When booking, simply have the following information for all passengers:  names as they appear in passport and date of birth. We mail one set of documents for the entire reservation.

Is full payment due at time of booking?
Yes, full payment by credit card is due to complete the transaction and issue airline tickets.

Will I receive a booking confirmation?
Yes, you will receive an email confirming your booking with itinerary details upon completion of your transaction.

Will I receive travel documents in the mail?
You will receive a follow up e-mail within 5 business days of booking confirmation detailing how to retrieve your Travel Documents.

Can I cancel my trip after booking?
If you purchase the Travel Protection Plan when booking, you can cancel once for any reason up to 72 hours before departing and receive a full refund of payments made, less the cost of the protection plan. In addition, the Travel Protection Plan offers medical protection, travel delay coverage, baggage protection and 24-hr worldwide emergency assistance while you travel.

Do I get seat assignments when I book through Sceptre Tours?
Yes, you will be assigned the best available seats whether you book online or over the phone.

Can I change my seat assignments after booking?
You can contact the airline with your confirmation number (PNR) to have your seats changed.  Your PNR flight confirmation number is 6 characters and is located next to your flight information.

Do I need an international driver’s permit to drive a car in Europe?
Your U.S.-issued driver’s license is all you need in most European countries, but some countries also require you to have an International Driving Permit (IDP). You can get an IDP at your local American Automobile Association office ($15 plus the cost of two passport-type photos). Even if you have an IDP, remember that you must carry your U.S. driver's license as well.

Car rental agencies in Europe don’t require an International Driving Permit to rent a car but, depending on the country you’re visiting, are technically required to ensure you have one. Those driving in Italy, Slovenia, and Spain are technically required to carry a permit and could be fined if found without one.

What are the age requirements for renting a car in Europe?
Minimum and maximum age limits for renting a car vary by country, type of car, and rental company. Most companies require a minimum age of 21, but travelers who are at least 25 years old should have no problem. Drivers over 70 may have trouble renting in the Great Britain and Northern Ireland. If you're over 69, you may pay extra to rent a car in the Republic of Ireland, where the official age limit is 75 (but people 75-79 can rent if they provide extensive proof of good health and safe driving).

Does my credit card cover car rental insurance?
It is the renter's responsibility to find out if he or she has coverage in the location they are traveling to, and what limits to the coverage are. If your credit card does cover you, bring a copy of the policy with you to avoid any complications at the car rental desk as well as the credit card used for purchase.

Should I purchase car rental insurance?
It’s highly recommended that you  protect yourself in the event of auto collision, theft or fire. Sceptre Tours offers insurance in the form of a Collision Damage Waiver (CDW) at the time of booking online or over the phone, generally at 25% savings compared to published rates. If you choose to waive the CDW, the car rental agency may hold a deposit estimated at the value of the car and require that you sign an acceptance of liability form upon renting the car.

What side of the road do they drive on in Europe?
In all countries except Ireland and Great Britain, they drive on the right side of the road as they do in the U.S.

What is the currency used in Europe?
The Euro is the main currency used in Europe except for the following countries which use local currency: Northern Ireland, Scotland, England and Wales. 

How can I find out what the exchange rate is?
Visit www.xe.com for current exchange rates.

Should I get Euros before leaving the U.S.?
Generally, it's recommended to exchange currency once you arrive at your destination.  The airport will have currency exchange and ATM machines where you can withdraw what you need upon arrival.
 
Can I use my ATM card abroad?
Yes, that is the easiest way to obtain local currency when traveling but you may need to inform your bank that you are traveling and will be withdrawing funds from your destination.