FAQ

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Sceptre Tours & Travel FAQ

Below you will find the questions we receive most frequently from our customers, separated into categories. Simply click a link below to be taken to the respective questions answer.

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Planning your trip to Europe

What is the time difference in your feature destinations? see >>>
What is the weather like in Ireland, Scotland and Italy? see >>>
What requirements are needed to travel abroad? see >>>
What requirements are required to drive abroad? see >>>
Does my credit card cover Car Insurance? see >>>
What are the age restrictions for renting a car with Sceptre Tours? see >>>
What happens if my flight is cancelled? see >>>
What is the Currency for Ireland, Scotland, England and Italy? see >>>
Should I get currency exchanged in US or in Europe? see >>>
Can I use my ATM Card while abroad? see >>>
What is your refund policy? see >>>
How does Customs work in Europe? see >>>
Do I get a VAT and Tax Refund as a visitor? see >>>
Is Ireland and Scotland suitable for disabled travelers? see >>>
What are the languages spoken? see >>>
What type of bedding can I reserve at a B&B? see >>>
What does it mean when my package for a three people say 2BD or 3BD? see >>>
Should I reserve my B&Bs in advance? see >>>
Can I view B&Bs on the Web? see >>>
Why does my car say Pick-up in Shannon and Drop-off in Shannon even though my promotional tour ends in Dublin? see >>>
Can I book my child on the web? see >>>
How can I get seat assignments? see >>>
How do I upgrade my airfare to Business class? see >>>
Do you offer additional touring? see >>>
Where is the address for my hotel? see >>>
Do I need Collision Damage Waive insurance? see >>>
How do I obtain directions to my hotels and sights? see >>>
How soon should I get to the airport before my flight? see >>>
When can I check-in for my hotel? see >>>
Can I expect a meal while on my vacations? see >>>
What are the differences between B&Bs? see >>>
What do I do if I have an problem with a hotel or tour while I am on my vacation? see >>>

When will I receive my documents after I make a reservation? see >>>

...See The Answer

Do I get a VAT and Tax Refund as a visitor?
Yes - To be able to claim a tax refund you must be a non-EU visitor to Ireland/Scotland. Look for the ‘Tax-Free Shopping’ signs in the windows of participating stores. You must complete a valid tax refund document obtained from the retailer and present the tax refund document and goods to Customs on departure from the EU. A customs officer will check the goods and validate the tax refund document. You can receive your refund on the spot at some airports, otherwise you should mail the validated tax refund document back to the store and a refund will be issued. VAT is charged on almost everything, but remember that refunds only apply to goods being taken out of the country, not services. VAT and tax refunds are not available to EU visitors.